The World Wide Cob Web

Auction Policies and Procedures

In order to continue to offer the best possible antiques and collectibles on auction at The eBay World Auction I have established some standard policies and procedures which I would like to explain to you so that you will know what to expect when you are the successful bidder on one of my auctions.

I want to also advise you that I have automated much of the communication process in posting and follow through on the auction transaction. Most eMails will be business-like and to the point. I don't mean this to be rude in any way. It helps me to be efficient. I am happy at any time to strike up a personal conversation and my overall desire is to be friendly and provide you with service.

Auction Procedures

The majority of my auctions will include a photo of the item and as thorough a description as possible. Sometimes I do not describe the item as complete and as thorough as you would like and I encourage you to ask me any questions before bidding or anytime during the auction. You are even welcome to ask questions after the auction is over.

When you are the successful bidder on one of our auctions here is what you can expect to happen:

I will contact you by eMail advising that you are the sucessful bidder and informing you as to the cost, S&H&I, and where to send your payment. I ask that you eMail me in return informing me of the address as to where you would like the item shipped.
Upon receipt of your payment I will acknowledge that I have received it. If you pay by money order or bank check I will ship your item the next working day. If you pay by company or personal check it will be necessary to wait for the check to clear. My bank informs me that I should wait 7 working days for this procedure.
When I am ready to ship I will again send you an eMail telling you that the item has shipped. I ask that you send me an eMail advising when you have received the shipment so that I may close my records.

This procedure usually runs smoothly without any hitches, but sometimes I do make errors. It is possible that an item may slip through the proverbial "crack" and we have problems. It is my desire to minimize problems and correct them as quickly as possible. If you encounter any problems, please send me an eMail and let me know. I will respond as quickly as possible.

Shipping & Handling

I have established the policy that most all auction items will be shipped via Insured Priority Mail with the U.S. Post Office. I recognize that there are special circumstances where this is not economical, such as heavy items and shipments outside the United States, and I will make exceptions in these cases.

Insurance in the amount of the winning bid is Optional on all shipments. Please be advised that while I take every effort to pack each item carefully, if you elect not to insure the shipment, I will not be responsible for its safe arrival whether damaged or missing, regardless of how you or the Post Office think it was packed. If you want to protect your investment, INSURE IT!

I have also calculated a handling fee which is included in the S&H&I which is quoted to you. This fee helps to take care of the packing materials, time required to package and other associated costs. This enables me to continue to offer quality Antiques and Collectibles at reasonable starting bids on eBay. I do not make any profit on the S&H&I fees.

Priority Mail rates to any where in the United States are:

Upto 1 Pounds: $4.50

Insurance rates are:

Upto $0.00 to $50.00: $1.35
Upto $50.01 to $100.00: $2.50

If you are interested in checking what U.S.Postal rates are, check in with the Post Office at http://www.usps.com/. My zip code is 06019.

Returns

Even though I have provided a picture and a thorough description of the auction item and you have had opportunity to ask any questions before bidding I recognize that sometimes the item purchased is not exactly what you thought it was. I do take returns, but it is necessary to charge a 15% restocking fee for returned items. If you feel you need to return an item, please eMail me and get permission so that I know that it's coming. Upon receipt of the returned item I will refund the eBay bid price less 15%. I will not be able to refund the S&H&I costs as they will have already been spent.

Damaged or Lost Shipments

Sometimes a shipment will get damaged or lost by the U.S. Post Office. My experience so far is that 0.05% of all shipments have damage and I have only had one package to date get lost. When this happens the procedure required by the U.S. Post Office is:

Damaged Shipment

Save the box and the broken item.
Take them to the Post Office and initiate the claim by completing the receiver's portion of a claim form.
The Post Office will then send the claim form to me and I will complete the sender's portion.
I then send the form to the Post Office Insurance Department in Missouri. They in turn send the claim settlement to me and I refund you your purchase price plus postage.

Lost Shipment

Inform me by eMail if a shipment has not been received.
The Post Office requires that we wait 30 days before submitting a lost claim.
At the end of the 30 days I will check with you to see that the shipment has not finally shown up, and then I will initiate the claim.

On average, this take approximately 30 days once the form has been completed and sent to the Insurance Department.

Feedback

I have established the policy of only posting Positive Feedback for my buyers from eBay. If my experience is neutral or negative I don't plan to post any Feedback. An exception to the rules is, of course, if a buyer cheats me in some manner and it would be beneficial for all sellers on eBay to be aware of this, I will post Negative Feedback and also explain the problem on the Registered Users Bulletin Board.

Please feel free to post any Feedback for me, either Positive, Neutral, or Negative as you see fit. I thank you for Positive Feedback and I would like to resolve any problems which would cause you to post Negative Feedback. EBay is a way to have fun. I will not cheat anyone. My eMail address is Errol@admatha.com.

If you need to contact me other than via eMail feel free to give me a call at (860) 693-6967.

Write to me at:

Errol Boyle
25 Tanglewood Drive
Canton, CT 06019

or if you are in the area, stop by and let's have a chat.
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